Communication Skills in End of Life Care
Target Audience: This day is aimed at healthcare staff who would like to improve their communication skills with patients, carers or other healthcare professional staff.
Course Aims: Communication workshop explores forms and styles of communication but the focus is on understanding barriers to communication and managing difficult conversations (whether they are with patients/residents, loved ones or other healthcare staff).
Learning Outcomes: At the end of the day the learner will be expected to be able to:
- To develop communications skills including
- Verbal and Non Verbal Communication
- Interaction Skills
- To manage difficult conversations (initiated by yourself or the other person)
- To have assertiveness skills
- To be able to undertake reflection to develop self awareness and skills
Indicative Course Content:
Practical skills: verbal & non-verbal communication, empathy, facilitation, active listening, reflection, paraphrasing, responding, summarising, behaviour which inhibits communication.
Teaching and Learning methods:
A variety of approaches will be used during the day such as: small group work, scenario discussions and reflection.
This workshop is interactive but does not involve attendees having to undertake role-play.
Course fee: £50
Venue: Weldmar Hospicecare, Dorchester
Please download the Weldmar Education Booking Form (195KB)
Enquiries to Workforce Development – 01305 756928