Inspected and rated

Care Quality Commission - CQC

Communication Training –it’s not what you say, it’s the way that you say it

This session is for staff who deliver face to face patient care. It looks at several forms of communication and explores the more difficult conversation.

Starts: 15th April, 2020 - 2:00 PM
Ends: 15th April, 2020 - 5:00 PM

This day is aimed at healthcare professionals who have already undertaken introductory training in communication skills and who would like to improve their communication skills, especially in dealing with anger, denial, collusion and breaking bad news.

Course Aims

To explore the challenges when communicating with others in stressful circumstances and to provide a safe environment in which to practice enhanced responding skills.

Learning Outcomes

At the end of the day the learner will be expected to be able to:

  1. Appreciate how the impact of terminal illness can affect individuals differently.
  2. Explore the concept of empathy and discuss ways in which it can be applied to develop good communication and therapeutic relationships in practice
  3. State the steps to be taken when breaking bad news
  4. Analyse communication processes in multi-disciplinary team working and identify the implications for own communication.
  5. Demonstrate ways in which listening and responding skills can be used effectively to promote good communication in practice.
  6. Explore ways of managing difficult questions, denial, collusion and anger that will enhance confidence in communicating in practice

Indicative Course Content

Practical skills: verbal & non-verbal communication, empathy, facilitation, active listening, reflection, paraphrasing, responding, summarising, behaviour which inhibits communication, handling denial, collusion, anger and breaking bad news

Teaching and Learning methods

A variety of approaches will be used during the day such as: small group work, reflection and experiential techniques.

Venue: TBC

Cost: £50

Please download the Weldmar Education Course Booking Form (167KB) 

Enquires to Workforce Development – 01305 756928
Email: reception@weld-hospice.org.uk

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