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Care Quality Commission - CQC

How Weldmar supports the relatives of those in our care

Joy was supported by our Social Work Assistant Practitioner, Chloe.

Joy’s husband Dennis was diagnosed with cancer of the sinuses in March last year. Dennis was placed under our care in the community, while his wife, Joy, was caring for him at home. Joy was struggling with her eyesight and at 89, needed additional help to continue to keep Dennis at home and that’s where Weldmar Hospicecare stepped in. Our Social Work Assistant Practitioner, Chloe Hook, part of our Family Support Team, supported Joy over the phone. If Joy had any concerns relating to Dennis, Chloe would pass these on to Dennis’s Weldmar Community Nurse so they could be addressed.

In the autumn, Dennis became frail and was admitted into Dorset County Hospital after a fall. Dennis’s care needs were increased and so Joy could no longer provide the care he needed at home. It was a difficult and emotional decision to move Dennis into a nursing home. Very sadly, Dennis contracted Covid-19 and died shortly after arriving. This was a very distressing time for Joy, and Chloe stayed in touch to check Joy was coping and to offer reassurance to her until the start of this year.

Joy says ‘Well, what can I say, Weldmar have been very supportive and brilliant. They’ve helped us through this. It is really comforting to know you’ve got someone to call on.’

Chloe said ‘I haven’t met Joy in person but we have spoken a lot since she was first referred to me. I am so pleased that we were able to support Joy at a difficult time in her life.’

Thank you to Joy for sharing her story with us.

Our specialist social work team provide families with an opportunity to talk confidentially through fears, worries, concerns, hopes and wishes. They help explore options for the future and support with access to practical help and advice. It is just one of the many ways that our support extends to the whole family.

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