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Care Quality Commission - CQC

Weldmar staff showing adaptability as they take on new roles at our IPU

Staff are providing key roles elsewhere in the organisation to keep our services going

Last year, here at Weldmar Hospicecare, we introduced our four Values.  One of those Values was to be Adaptable, and the Covid-19 situation has certainly put this into practice.

Whilst our shops are closed, we have a number of staff from our retail team who are taking on new roles at our Inpatient Unit in Dorchester.  Around thirty staff are going through inductions to take on new roles and challenges.

Sharon Thorne, pictured above, is manager of Weldmar’s Weymouth Outlet, based on the Granby Industial Estate, and she has been taking on duties on reception:

“During my shift I answer the telephone, deal with the outgoing post, ensure visitors are following the procedures that are in place to protect the patients and staff.  I really enjoy helping on the IPU reception, I feel I am able to make a contribution to the Weldmar team, who are working hard to ensure we function as normal through this uncertain time.

Although there is a feeling of anxiety that surrounds us all at the moment, when you are in the hospice it feels calm and ‘normal’ like the outside world is shut away.”

Rob Mutter, from our Bookshop, has also been putting in some time on reception, whilst Terrie Elesmore (pictured), manager of our Blandford shop, has been helping out in the hospice laundry.

A number of retail delivery and collection drivers have been helping out in the community by collecting prescriptions or shopping for patients at home, including Steve Hutton from Weymouth.  “I haven’t had many to do just yet”, says Steve, “but I should imagine as we get further into lockdown I’ll be called on more.  I’ve just come out of the Armed Forces, so I’m used to being busy, and I’ll do whatever I can to help at Weldmar.”

Gavin Anderson-Terry is Director of Retail, and he says he’s really proud of the effort of his team.  “It’s really heartwarming to see that so many staff from our shops have stepped up and put themselves forward for other roles.  It’s a challenging time for everyone, not least our hard working clinical teams who continue to look after patients, so we will do whatever we can do to support them.”

Elsewhere, Erin Lewis is a Support Worker in Day Services (pictured left), and has been helping the nursing team in the IPU.

“I’ve been assisting the nurses wherever they need help, providing personal care to patients, serving their meals and helping them with whatever they need, and some cleaning too.

Everyone’s doing their best, and have been made to feel very welcome by the team here.  I’ve been more than happy to come in and do my bit.”

Day Services Lead, Jenny Wood, has also been taking on a new role, as Day Services takes a break due to the lockdown and social distancing.

Jenny says, “I have been supporting the clinical admin team this week by receiving calls for the Weldmar Community Nurses. Calls have been coming in from patients and carers, hospital teams, GP surgeries and from other healthcare professionals. It’s been really interesting, and has helped me to feel useful during this time where we’re all wanting to pull together for our shared goal, of providing exceptional care to our patients and families. Being able to help with a quick response to issues and enquiries has been very rewarding.”

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